ClickPost speeds up early-stage product research with high-quality insights from vetted Shopify merchants
Discover how ClickPost used AppStoreResearch to validate a new product idea before writing a single line of code. By connecting instantly with vetted Shopify merchants in the US and Canada, ClickPost gained critical insights into merchant behavior, reduced research time, and focused on what truly matters: product-market fit.
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Overview:
ClickPost Order Editing helps Shopify merchants reduce support tickets and unlock upsell opportunities by allowing shoppers to self-serve order modifications. The tool improves customer experience and operational efficiency by automating a common pain point: post-purchase changes. With a sharp focus on usability and merchant needs, ClickPost empowers support teams to focus on higher-value tasks
We speak with
Mohit Jain, Product Manager at ClickPost
34 completed calls
"Before using AppStoreResearch, our research process was slow and frustrating. Getting feedback felt like a grind. AppStoreResearch helped us connect with the right people, fast. Instead of spending weeks chasing leads, we were able to book interviews with high-quality Shopify merchants almost instantly."
The Challenge
I wanted to talk to users and take their feedback before writing even a line of code – and that is what the platform helped me with.
We wanted to explore how merchants in the US and Canada currently handle order modification requests and whether they’d benefit from a self-serve tool. Before using AppStoreResearch, our research process was slow and frustrating.
"We relied on LinkedIn outreach and tapping our network for referrals – but that limited our reach and made it hard to find relevant merchants quickly. Getting feedback felt like a grind."
The Solution
AppStoreResearch helped us connect with the right people, fast. Instead of spending weeks chasing leads, we were able to book interviews with high-quality Shopify merchants almost instantly. The merchants were filtered and vetted, which meant we weren’t wasting time on the wrong audience.
The biggest benefit? The entire transactional process is handled by the platform, so we didn’t have to worry about incentives or back-and-forth logistics. Everything was smooth and efficient. The support team was also responsive and helpful when we had questions.
"The insights we gathered helped us decide what to build, how to position it, and what to prioritize. It’s been the bedrock of our market understanding."
Key Advantages of AppStoreResearch
Talk to relevant, high-quality Shopify merchants in days, not weeks
Fully managed process, including incentives and scheduling
High trust and transparency for both sides
Focus on product insights instead of admin tasks
Fast, actionable feedback that shapes product strategy
The Results
AppStoreResearch allowed us to validate core assumptions and shape our product direction early – before any code was written.
The conversations helped us deeply understand merchant pain points and gave us clarity on where to focus. Every interview was valuable, and participants came in prepared and ready to share real feedback.
These partnerships have been a game-changer, helping us reach new potential users and find beta testers more easily. By working together, we're getting valuable feedback that allows us to fine-tune our product and make sure we're always meeting user needs.
